Search for the desired product using the search bar or browse our collections. Click on the product, choose the right variant and click "Add to Cart". Then go to your cart to complete your order.

We accept iDEAL, Bancontact, Credit Card (Mastercard and Visa), PayPal, Klarna (buy now, pay later) and Shop Pay. All payment methods are secure and encrypted.

Yes, with Klarna you can pay afterwards. You'll receive your order first and then have 14 days to make the payment.

Shipping costs are €6.95 per order, regardless of the number of products. For fully assembled bikes, a surcharge of €49.95 applies.

Order before 12:00 PM and your order will be shipped the same day. Delivery time is 1 to 4 business days. No delivery on weekends and holidays.

No, delivery takes place on business days from Monday to Friday. Orders placed on Friday before 12:00 PM are shipped the same day and expected to be delivered the next business day (Monday).

Yes, we also deliver in Belgium. Shipping costs and delivery times may differ from Dutch deliveries. The exact costs are shown during checkout.

You have a 14-day return period. Send an email to support@tormino.com to register your return. Include your order number and which products you want to return. Return costs are €6.95 and will be deducted from the refund amount.

Handle the product and packaging with care. You may unpack and inspect the product as you would in a store. Value reduction due to use beyond what is necessary for inspection may be deducted. Make sure all labels and accessories are present. Bikes that are specially assembled for you cannot always be returned.

We refund the purchase amount (minus return costs) within 14 days after you register your return. We may wait with the refund until we have received the product. The refund is made via the same payment method as the original order.

Contact our customer service as soon as possible via support@tormino.com. We'll solve the problem quickly by sending a replacement product or refunding the purchase amount. By law, you have a reasonable period (up to 2 months after discovery) to report a defect.

Each product description states which bikes and sizes are compatible. Not sure? Contact us at support@tormino.com with your bike's specifications, and we'll be happy to help.

You always have the right to legal warranty: the product must meet what you may reasonably expect from it. Many manufacturers also offer additional factory warranty. For defects, we repair or replace the product free of charge. Contact our customer service.

Most accessories are suitable for both regular bikes and e-bikes. Some products (such as bike locks and child seats) may require extra attention for battery or motor position. Check the product description or contact us for advice.